Patient Safety Incidents in Coordinated Primary Care Teams: a Multi-method Study

In France, improving the practice of health professionals working in coordinated primary care teams (health centres called Maisons de Santé Pluriprofessionnelles - MSPs) could be facilitated by a learning system consisting of (i) a risk management support programme and (ii) the provision of a comprehensive online system combining training, reporting and support for the analysis and management of patient safety incidents (PSIs). EVIDENS-Prim is a multi-method, multi-centre, prospective study. It aims to describe the PSIs that occur in MSPs, using an international classification system, and to describe the ways in which professionals have adopted a global approach to PSIs management, from PSI reporting to feedback.

Inclusion Criteria: * Characteristics of the MSPs included in the study: * Located in the Pays de la Loire region; * Having a contract with a health insurance (specifications and financing defined nationally) for at least 1 year; * Agreeing to take part in the project; * Having a quality representative or committing to appoint one when they join the project. Characteristics of professionals working in MSPs included: * All independent health professionals involved in the MSP: general practitioners and, depending on the MSP, nurses, pharmacists, podiatrists, physiotherapists, midwives, speech therapists, dentists, occupational therapists, psychomotor therapists, etc,) * All professionals involved in MSP outside the health sector: (coordinators, medical assistants, independent psychologists, etc.), * agree to take part in the project. Exclusion Criteria: Other group exercise modalities or other forms of coordinated exercise (other than MSP) do not have a quality representative on their team and will not be considered for inclusion. Characteristics of MSPs not included in the research: \- Where the members of the research team work. Characteristics of professionals working in MSPs included: \- Not included.