Teamwork for Resilient Staff and Safe Care in ICU

The goal of this ethnographic study is to observe how healthcare professionals work together in an intensive care unit (ICU). The main questions it aims to answer are * How do healthcare staff work together in everyday ICU settings? * What helps people work together in ICUs? * What challenges do staff face in working together in ICUs? * How have teamwork practices changed since the COVID-19 pandemic? Researchers will shadow staff during their day-to-day work. Key staff members will also be interviewed about their perceptions and experiences of teamwork.

Inclusion Criteria: * healthcare professionals * work in an intensive care unit * work in a selected case study site Exclusion Criteria: * not a healthcare professional (e.g. patients and their families) * not working in an intensive care unit * not working in a selected case study site