An Evaluation of the WHO QUAlityRights Program

The World Health Organization's (WHO) QualityRights (QR) program offers assessments and recommendations to help mental health facilities, on a voluntary basis, improve their care practices towards better respect of the rights of service users. The aim of this study is to evaluate the QR program in a French national context. The main questions it aims to answer are: * Does the QR program improve perceived satisfaction with care among mental health service users? * What are the implementation procedures of the program? * What is its budgetary impact? Researchers will compare the QR program intervention with usual practices.

Inclusion Criteria: * Adults (18 years or older) * Persons having formulated a non-opposition to participate in the study * Population a (users): Service users of the psychiatric sectors involved in the study hospitalized full-time since at least 3 days in an inpatient unit. * Population b (professionals): Mental health professionals working in the sector since at least 3 months at the time of study participation Exclusion Criteria: * Persons physically or psychologically unable to participate at the time of the study * Persons subject to a safeguard of justice measure * Persons who do not speak or understand the French language