Digital Tools to Engage and Activate Patients During Hospitalization

The goal of this clinical trial is to learn about the possible benefits of mobile digital tools used by patients and families, with the help of a digital navigator, while patients are in the hospital. The goals are to better engage patients and their caregivers in their own care. The main questions it aims to answer are: Will use of these digital tools and digital navigators lead to greater patient activation during the hospitalization than usual care? Will use of passive and active tools lead to greater patient activation than the use of passive tools alone? Will use of these digital tools increase patient knowledge (of the care team and care plan) and patient self-efficacy, reduce patient anxiety, and improve patient experience and post-discharge behavior (filling discharge prescriptions and keeping follow-up appointment visits)? Will use of the digital tools decrease disparities in outcomes by language and area deprivation index? Participants will: Be asked to use the digital tools, assisted by a digital navigator, or usual care, including the hospital's patient portal. Complete surveys while in the hospital regarding baseline characteristics and study outcomes. If asked, give input into the design of tools and/or participate in interviews regarding their opinions of the digital tools and any barriers to implementation.

Inclusion Criteria: * Adult patients admitted to the general medicine service at Brigham and Women's Hospital during the 12-month trial enrollment period * English or Spanish speakers * Age 18 or older * Able to provide informed consent Exclusion Criteria: * Residence in a nursing home, rehab facility, or group home * Undomiciled * Pregnant women, prisoners, or institutionalized individuals * Dementia * Likely to be discharged somewhere other than home in the opinion of the care team