Comparing Approaches to Helping People With Chronic Traumatic Brain Injury Manage Their Health Care

The goal of this double-masked, randomized control trial is to learn about the potential benefits of two different strategies at helping people with traumatic brain injury who see a brain injury physician be more engaged in their healthcare and feel more confident in managing their health. The main questions it aims to answer are: * When comparing the two strategies, which will result in high participant-reported health empowerment assessed approximately 7 - 21 days of completing the approach? * When comparing the two strategies, which will result in high participant-reported health engagement assessed approximately 7 - 21 days of completing the approach? Participants will: * complete baseline assessments about their health, daily activities, and their attitudes about healthcare and their treatment. These will be done over the phone and/or online survey. * have one virtual session with a health professional to discuss their health and wellness. * 7-21 days after the session with a health professional, participants will complete an online survey about their attitudes about healthcare and their treatment. * Some participants may be invited to complete an additional interview about their study participation around 3 months after their session with the health professional.

Inclusion Criteria: * community dwelling adult (\>18 years at enrollment) * ≥1-year post-TBI that resulted in loss of consciousness based on The Ohio State University-TBI Identification Method * followed by a brain injury physician for TBI care who refers them to the study * must have sufficient comprehension, communication, sensorimotor function, and English proficiency (due to outcome measures not being validated in languages other than English) * must provide informed consent and have webcam and Internet access for assessments and approach Additionally, meet 1 or more of the following criteria: * 2 or more current chronic conditions (including chronic TBI) * 5 or more medications * 3 or more emergency department visits within the past 12 months * 1 or more hospital admissions within the past 12 months * Under care of 2 or more specialists (non-primary care), including physicians, midlevel providers, therapists, mental health professionals) with visits with these providers in the past 12 months Exclusion Criteria: * non-community dwelling