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Completed
NCT07829432
Preventing No-shows With Pre-appointment "Reserved for You" Nudges
Conditions: Appointment Reminders, Appointment Attendance
Sex: All
Healthy volunteers: No
Phase: NA
Enrollment: 17918
Sponsor: Geisinger Clinic
Location: Geisinger Danville Pennsylvania
Summary
The study team will run an A/B test to assess whether pre-appointment messages can reduce appointment no-shows. One message version will indicate the appointment is "reserved" for the patient; another version will be nearly identical but will not include the "reserved" language. A passive control group will not be sent messages.
Eligibility Criteria
Inclusion Criteria:
* at least a 50% probability of no-showing for the appointment based on the no-show algorithm
* eligible to be sent MyChart messages or text messages
* has an upcoming appointment in 10 days
Exclusion Criteria:
* Ancillary visits
* Nursing visits
Source: ClinicalTrials.gov (NCT07829432). StuddyBuddy aggregates publicly available trial information.
