An Intervention to Improve the Experience of Patients in Intermediate and Long-term Care Units

The goal of this clinical trial is to learn if an intervention that detects and addresses the problems perceived by patients during their hospital stay can improve trust in the hospital among older patients admitted to intermediate and long-term care units. The main questions it aims to answer are: * Does the intervention increase patients' trust in the hospital, measured as their likelihood of recommending it? * Does the intervention reduce formal complaints, improve patients' emotional well-being, and improve the job satisfaction of nursing staff? Researchers will compare patients admitted before the intervention was introduced with patients admitted one year after it was introduced to see if trust in the hospital improves. Participants will: * Complete, after one month of admission, the hospital's satisfaction questionnaire (which includes the trust question) and a short emotional well-being questionnaire, either themselves or through a relative or caregiver * In the post-intervention period, be interviewed between days 10 and 15 of admission about the negative aspects of their stay; the results are discussed at multidisciplinary team meetings, where corrective actions are agreed Nursing staff and nursing assistants on the participating wards will complete a job satisfaction questionnaire before and after the intervention.

Inclusion Criteria: * Admitted to an intermediate or long-term care unit of Hospital Sant Antoni Abat * Length of stay of at least 1 month * Patient and/or caregiver able to take part in the study assessments * Signed informed consent, given by the patient or by the patient's legal representative Exclusion Criteria: * Cognitive or affective disorder that limits the ability to answer the study questionnaires, with no reference person available to answer on the patient's behalf * Participation in another study involving an experimental intervention during the period of this study and/or with a visit schedule incompatible with this study